Privacy Policy

At Elara Crafts, we value your privacy and are committed to protecting your personal information. This policy outlines how we collect, use, and safeguard your data when you use our website.

1. Information We Collect

  • Personal Information: When you place an order, we collect your name, email address, phone number, billing and shipping address, and payment details.

  • Non-Personal Information: We collect data like your IP address, browser type, and how you use our website, which we use to improve your browsing and shopping experience.

2. How We Use Your Information

  • To process and fulfil your orders.

  • To communicate with you regarding your orders, inquiries, or promotional offers (if you opt-in to our mailing list).

  • To improve our website and customer service.

3. Sharing Your Information

  • We do not sell, trade, or rent your personal information to third parties.

  • We may share your data with trusted service providers (e.g., payment processors and shipping carriers) to complete your transactions.

  • We may disclose information if required by law or to protect our rights where necessary.

4. Data Security

  • We use industry-standard security measures to protect your personal information.

  • However, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.

  • Should a data breach occur, we will inform you immediately, take all reasonable steps to fix it and comply with regulations as a data controller registered in the UK.

5. Cookies

  • We use cookies to enhance your browsing experience. Cookies help us understand how you interact with our site and remember your preferences.

  • You can disable cookies through your browser settings, but some features of our site may not function correctly without them.

6. Your Rights

You can access, correct, or delete your personal information. To do so, please get in touch with us at sales@elaracrafts.com.

7. Changes to This Policy

We may update this policy from time to time. Any changes will be posted on this page, and your continued use of our website signifies acceptance of the policy and the changes.

8. Contact Us

If you have any questions about our Privacy Policy, please get in touch with us at sales@elaracrafts.com.